10th Birthday Threads http://forum.vodafone.co.nz/index.php Thu, 08 Jan 2009 02:48:31 +0000 15 http://forum.vodafone.co.nz/topic/1198-excellent-customer-service-sean/
In short, we have had HUGE difficulties with a vodafone nokia bought for my daughter (almost 18) last October which this week culminated in a HUGE bill ($over 100 MORE than the contracted amount) and being unable to keep texts received or sent stored in the memory. Because my daughter was told by the techs (after receiving her phone back the second time!) to clear her mailboxes regularly, she is unable to prove that she was told she had txt availability right up to the end of her monthly contract period. Having received condescending and unhelpful "support" over the last 3 days from customer service reps, we finally spoke to Sean today who not only believed us when we explained what had been happening and that it was not possible for my daughter to have sent nearly 3000 txts in a month, he also credited the account with $100 so that we do not have to pay the extra that we have been billed due to phone and service failures.

I have to say here that I was very close to cancelling my contract (and I have been with Vodafone since they started) and taking me and my daughter's money and loyalty elsewhere. But thanks to Sean's intervention - and being believed!!! - we remain happy customers at this time.

I can only hope that when my daughter returns to the vodafone outlet with her crappy phone today, for the 3rd time, that they will also show their ability to provide good service and replace the damn thing, instead of sending it away yet again (and sent back and being told its "fine"). They should have done this with the phone when we took it back 2 week after purchasing it and the contract that goes with it. Wish us luck.

Meanwhile, thank YOU Sean for assisting us with at least half of our current difficulties - and maintaining our loyalty to the organisation for whom you work. Being listened to, and believed, is a huge thing - and I believe my past record demonstrates my viability as a customer. Thank you for noticing that!

All the best to you, and your team, for the 2009 year.......long may you prevail over Telecom! *smile*
kind regards from Linda W]]> Thu, 08 Jan 2009 02:48:31 +0000 http://forum.vodafone.co.nz/topic/1198-excellent-customer-service-sean/ http://forum.vodafone.co.nz/topic/986-no-present-yet/ Mon, 15 Dec 2008 00:41:24 +0000 http://forum.vodafone.co.nz/topic/986-no-present-yet/ http://forum.vodafone.co.nz/topic/746-remembering-vodafone/
These Are Some Things I Remember.

Around 2003-2004 - Txtn Free On The Weekend Without Spending $5 During The Week

2008 - Vodafone Live Now Costs To Browse

Around 2004-2007 - MojoWorld Comes & Goes

Around 2006 - Self Central Starts A Great Way To Earn Credit.

2008 - My Phone V640i Available To Customers On VodafoneNZ Network

2008 - MusicStation Released Now A Great Way To Listen To Music On Your Mobile.

What Do You Remember?]]> Mon, 17 Nov 2008 02:51:37 +0000 http://forum.vodafone.co.nz/topic/746-remembering-vodafone/ http://forum.vodafone.co.nz/topic/669-check-out-our-vodafone-10-pages-and-win/
And we’re getting a little misty eyed and nostalgic. With a lot to celebrate we thought we’d take a trip down memory lane and have created a timeline which talks about all the great things that have happened over the past 10 years.

For people on the run, the timeline can also be found on Vodafone live!

Not only that, we are offering fab prizes and we want to hear your stories too. First up is the chance to win tickets to Toast Martinborough this weekend.

Visit www.vodafone.co.nz/10 and tell your friends and family to check it out as well.

Spread the word!]]> Mon, 10 Nov 2008 01:20:29 +0000 http://forum.vodafone.co.nz/topic/669-check-out-our-vodafone-10-pages-and-win/ http://forum.vodafone.co.nz/topic/615-share-the-love-this-christmas/ Share the love guys!

• 3 months free TXT2000 - new Prepay customers only
• 3 months free Vodafone Family - new On Account customers only (excludes Prepay -> On Account connections)
• 1 month free MusicStation - new subscribers only

Not sure if this also coincides with the 10 Years of Vodafone, but I'm putting it here because it's celebratory!]]> Fri, 31 Oct 2008 20:53:00 +0000 http://forum.vodafone.co.nz/topic/615-share-the-love-this-christmas/ http://forum.vodafone.co.nz/topic/608-10-years-of-vodafone-timeline/
I would also love to see the stuff Vodafone used to have... I remember the phone + SIM + $50 credit for Prepay customers when they signed up for $100 (I think)]]> Thu, 30 Oct 2008 22:30:13 +0000 http://forum.vodafone.co.nz/topic/608-10-years-of-vodafone-timeline/ http://forum.vodafone.co.nz/topic/606-its-our-birthday/
Vodafone turns ten this year. Actually, it's next month but to kick off the party we thought we'd give some stuff away.

I have THREE double passes to Toast Martinborough (you have to get yourself there but we'll get you in) to give away.

Tell us what TXT message you've kept the longest and why. We'll draw three winners on Tuesday 11 November. Post in the thread below and we'll publish the best ones.

This is just the start as well... stay tuned for more giveaways in the weeks ahead.

Cheers

Paul]]> Thu, 30 Oct 2008 22:15:17 +0000 http://forum.vodafone.co.nz/topic/606-its-our-birthday/