http://forum.vodafone.co.nz/index.php Mon, 08 Mar 2010 00:43:22 +0000 10 http://forum.vodafone.co.nz/topic/4712-vodafone-network-issues-saturday-march-6/ 8 March 2010


Vodafone network issues Saturday March 6

On Saturday, one of Vodafone’s fibre network providers FX Networks began a planned network upgrade to cabling between Taupiri and Horotiu.

The work was not expected to impact service to Vodafone customers, however a fault was triggered during the work and the automated network fail over did not take place as expected. The resulting disruption to service was clearly Vodafone’s responsibility and we acknowledge that FX networks was not at fault.

This issue affected 16 sites in the Bay of Plenty to varying degrees. Some had 2G capability, some had 3G capability intermittently. Overall Vodafone operates around 1300 cellsites throughout New Zealand.

All 16 sites were back up and running by 2.40pm on Saturday.

Vodafone would like to apologise for any impact or inconvenience caused to our customers.
Vodafone is fully focused on ensuring this kind of issue does not happen again and would like to apologise to those affected by the weekend’s events.



- ends -]]> Mon, 08 Mar 2010 00:43:22 +0000 http://forum.vodafone.co.nz/topic/4712-vodafone-network-issues-saturday-march-6/ http://forum.vodafone.co.nz/topic/4693-vodafone-wins-a-five-year-contract-with-deutsche-post-dhl-in-asia-pacific/ Vodafone Global Enterprise will be simplifying the management of mobile telecoms within DPDHL in the region, through integrated management of costs and the provision of superior levels of control. DPDHL can now enjoy a highly competitive cost base for its Asia Pacific mobile communications needs, combined with spend reporting and optimisation services, ensuring simplicity of management. This significant deal confirms Vodafone Global Enterprise as a truly pan-Asian supplier.
Vodafone Global Enterprise will be providing DPDHL’s Express, Supply Chain, Global Forwarding, Global Mail and Global Business Services Business Units with its Vodafone Telecoms Management (VTM) platform, which delivers integrated processes for configuration, inventory and expense management. Additionally, Vodafone has built a full vendor management capability in Asia Pacific to deliver the agreed services, meaning DPDHL has to deal with the minimum vendor complexity, allowing DPDHL to focus on providing exceptional services to its customers.
The contract will provide Vodafone Global Enterprise with a stronger foothold in the Asia Pacific market as a leading provider of telecommunications services to large enterprises.
“We believe that Vodafone Global Enterprise has the leading Managed Mobility Services capability in the Asia Pacific region, which will simplify the management of our mobile voice and data estate,” says Ralf Weissbeck, Managing Director of IT Services at DPDHL. “Vodafone Global Enterprise also demonstrated its capability in delivering a truly regional mobile voice and data solution that enables us to manage our mobile estate through a single source.” “Mobile voice and data solutions are at the heart of large enterprises today,” says Vodafone Global Enterprise CEO, Nick Jeffery. “Vodafone Global Enterprise will be helping DPDHL manage its mobile costs and enjoy consistent service levels across its fast growing Asia Pacific business. Through Vodafone Global Enterprise’s footprint, we are able to offer solutions such as the one for DPDHL, not only in Europe, but everywhere our customers operate.”]]> Thu, 04 Mar 2010 02:51:04 +0000 http://forum.vodafone.co.nz/topic/4693-vodafone-wins-a-five-year-contract-with-deutsche-post-dhl-in-asia-pacific/ http://forum.vodafone.co.nz/topic/4687-vodafone-signs-new-zealand%e2%80%99s-largest-private-freight-forwarding-firm/
According to Mondiale Group IT Manager Richard Gray, a combination of innovative technology and cost saving made the decision easy.

“Vodafone’s talkZoneZero enables our staff to contact each other at any time without charging per call” says Gray.

Vodafone channel partner, Andrew Lobb from First Mobile Ponsonby, says, “Mondiale is a business where timing is everything.”

“We’ve worked with Mondiale to find the best solution for their needs, with five sites around New Zealand operating 24/7, staying in touch with each other is critical”. Mondiale operates in Auckland, Wellington, Christchurch, Hamilton, New Plymouth , Sydney and Shanghai and has a staff of over 250.

The deal sees Vodafone provide Mondiale with over 100 mobile connections and over 300 landlines.

Vodafone’s Area Sales Manager, Ian Pringle says, “The reliability of our mobile network gives Mondiale the reassurance of being contactable at all times. Our solution not only includes mobile and fixed voice, but also incorporates vehicle tracking, and advanced handheld devices with mobile internet access.”

“We are delighted that Mondiale have made the decision to come to Vodafone and have recognised our ability to be its total telecommunications provider,” he says.]]> Tue, 02 Mar 2010 20:27:40 +0000 http://forum.vodafone.co.nz/topic/4687-vodafone-signs-new-zealand%e2%80%99s-largest-private-freight-forwarding-firm/ http://forum.vodafone.co.nz/topic/4636-vodafone-welcomes-commerce-commission-recommendation/ Vodafone welcomes Commerce Commission recommendation

Vodafone welcomes the Commerce Commission’s recommendation to accept the industry’s commitment to reduce Mobile Termination Rates (MTRs).

The Commission has recommended the Minister of Communications accept the undertakings offered by Telecom and Vodafone in lieu of direct regulation. If the Minister accepts the recommendation the new termination rates will take effect from 1 October, 2010.

Vodafone New Zealand GM of Corporate Affairs Tom Chignell says the outcome is a pragmatic one given the uncertainty around a long regulatory process and whether the savings will end up in consumers’ pockets.

“We have always preferred commercial outcomes to regulation. New Zealand’s rates are broadly in line with Europe’s rates already and through this, and the previous investigation, the Commission has managed to elicit massive voluntary reductions in termination rates for voice and SMS.”

The Minister will now decide whether or not to accept the Commission’s recommendations and Vodafone urges him to make that decision so we can get on with the business at hand – making sure Vodafone customers have access to the best services on the country’s reliable 3G network.]]> Sun, 21 Feb 2010 22:13:31 +0000 http://forum.vodafone.co.nz/topic/4636-vodafone-welcomes-commerce-commission-recommendation/ http://forum.vodafone.co.nz/topic/4533-register-a-credit-card-against-multiple-accounts/
just to let you know, we've made some changes to the credit card billing capability and now you can register one credit card against up to five Vodafone accounts.

Previously you couldn't pay for more than one account with the same card. Customers told us this is a big problem for small businesses and for families wanting to pay for more than one account with the same card.

As of today you can now register one credit card number against five different mobile accounts.

Thanks for telling us - hope this helps make managing your mobile accounts that much easier.

cheers

Paul]]> Thu, 04 Feb 2010 20:31:21 +0000 http://forum.vodafone.co.nz/topic/4533-register-a-credit-card-against-multiple-accounts/ http://forum.vodafone.co.nz/topic/4514-the-bold-and-the-beautiful/ The Bold and the Beautiful
Vodafone and BlackBerry take Smartphones to the next level


BlackBerry fans around the country can now get their hands on the next generation BlackBerry Bold 9700.

Like its predecessor, the new BlackBerry Bold 9700 is sure to prove popular with businesses and high powered executives.

The BlackBerry Bold 9700 is supported by the company’s 900MHz extended 3G network. Vodafone’s reliable 3G Extend network operates in 97% of the places New Zealanders live work and play and switches over automatically to the 2G network, should 3G be unavailable.

Significantly lighter, the new BlackBerry Bold 9700 has slimmed down – flaunting a new sleek and stylish design. Its new 3.2MP camera and trackpad navigation also make for easy use.

BlackBerry core strengths around email and web functionality remain as key features within the device. High-speed connectivity via Vodafone’s 3G extended network, allows customers to browse the web or view email attachments faster than before while Wi-Fi support enables the BlackBerry Bold 9700 smartphone to access any available hotspots.

More recently, BlackBerry App World has also become available to New Zealanders – providing access to a growing number of applications designed specifically for BlackBerry users.
The BlackBerry Bold 9700 retails for $1099 (device only) and is available immediately through Vodafone stores nationwide or online at vodafone.co.nz. The BlackBerry Bold 9000 will be phased out across all stores and replaced with the 9700 moving forward.

- ends –]]> Tue, 02 Feb 2010 02:30:14 +0000 http://forum.vodafone.co.nz/topic/4514-the-bold-and-the-beautiful/ http://forum.vodafone.co.nz/topic/4236-vodafone-delivers-final-undertaking/ 18 December 2009


Vodafone delivers final undertaking
SMS termination at zero, voice cut by two thirds

Vodafone has submitted what it hopes will be the final Undertaking as part of the Commerce Commission’s review of mobile termination rates.

On December 3 the Commission asked operators to work together to align their undertakings into one offer that would serve as an alternative to regulation in the Commission’s final report. Vodafone has worked to meet the Commission’s requirements and has aligned its undertaking rates with Telecom, at the levels the Commission indicated were likely to be accepted.

Vodafone had offered to reduce SMS termination rates to zero if traffic is in balance starting October 1, 2010. Previously Vodafone had offered to reduce SMS rates to 1.2 cents/TXT and has now agreed to move entirely to so-called ‘bill and keep’, making it cheaper for third party networks to terminate TXT messages on Vodafone’s network.

In terms of voice calls, Vodafone has agreed to reduce termination rates by 46% in the first year alone and will move rates down to 6 cents per minute by the start of 2014.

Vodafone’s GM of corporate affairs Tom Chignell says these rates will be based on a ‘second plus second’ rounding rather than ‘minute plus second’ basis.

“The impact to Vodafone’s business would be an immediate $50m reduction in revenues increasing over the period of the Undertaking. In a flat or declining market this is a non-trivial move.

“Vodafone has expressed concerns throughout this process that the Commission’s work is lacking in several areas and this continues to be a concern. However the Commission is both prosecution and judge in this area and, in the interests of concluding what has been a lengthy process, Vodafone has offered this Undertaking in line with the Commission’s recommendations.”


- ends -]]> Fri, 18 Dec 2009 00:05:48 +0000 http://forum.vodafone.co.nz/topic/4236-vodafone-delivers-final-undertaking/ http://forum.vodafone.co.nz/topic/4223-vodafone-and-sky-team-up-for-even-more-mobile-tv/ 17 December 2009


Vodafone and SKY team up for even more Mobile TV

Vodafone and SKY confirmed today the addition of 5 new Mobile TV channels, increasing the current SKY Mobile TV channel line-up to 14. From today, Disney Channel, Playhouse Disney, Trackside, World Wrestling Entertainment and Nickelodeon will be added to the current SKY Mobile TV channel line-up, and the best news for Vodafone customers is that the price stays exactly the same: $2.50 a week for all 14 channels.

Vodafone’s current SKY Mobile TV channels include Cartoon Network, Adult Swim, Comedy Central, E!, MTV, Discovery Channel, SKY News, SKY Sport News and pay-per-view channel Playboy. Viewers can also watch pay-per-view live sports events including all the action from the Black Caps and All Blacks, the Warriors and Super 14 Rugby, and ANZ Netball when in season.

Vodafone’s Head of Internet Services, Charlie Clementson says the new channels are just in time for the holiday season.

“On those long car trips with the kids getting fractious in the back, it’s great to have a Vodafone 3G mobile to hand back to keep them entertained. Or if you’re stuck away from a TV and you want your fill of news or sport or even the racing, you’ll find it all on your Vodafone SKY Mobile TV.”

And with Vodafone’s 3G Extend network reaching 97% of the places New Zealanders live work and play, customers with capable mobiles will be able to watch SKY Mobile TV on their mobiles in more places than ever before.

SKY Television’s Director of New Media, Richard Last says our aim is to deliver content to customers anytime, anywhere so that they can watch what they want when they want to – the Vodafone 3G platform delivers this.

“With the addition of the 5 new channels, SKY Mobile TV channel line-up now comprises a wide variety of programme genres appealing to an ever increasing range of demographics.”

The new SKY Mobile TV channel line-up has been on test for a week and officially launches on 17th December 2009.

- ends -

Notes to the Editor:
- There are no data charges for watching SKY Mobile TV
- A Vodafone live! capable 3G mobile is required to watch SKY Mobile TV
- For more information go to: www.vodafone.co.nz/skymobiletv or www.sky.co.nz/mobile

About SKY Television

SKY Television is New Zealand’s pre-eminent pay television operator, offering a wide range of sports, movies, music, on-demand and general content across more than 110 channels. SKY’s channel line-up includes 7 sports channels, 6 movie channels, 7 general entertainment channels, 5 documentary
channels, 5 news channels, 4 children’s channels, as well as other niche and special interest channels. (As of 30 June 2009, SKY had 778,902 subscribers).

SKY launched as a three-channel UHF service in 1990, with two further channels added four years later. SKY’s UHF signal reaches more than 83% of the country’s 1.5 million households. In December 1998 SKY launched a digital satellite service, extending its reach to the whole country. More than 47% of New Zealand homes subscribe to SKY through its digital satellite and UHF networks.

SKY also offers pay-per-view movies, live events and interactive services including Skybet, the Weather Channel, and games channels Mind Games and PlayinTV and is also the cornerstone shareholder in Fatso, New Zealand’s premier on line DVD rental service.

In July 2008 SKY launched MYSKYHDi, a new High Definition decoder and PVR with Dolby Digital surround sound, IPTV capability and increased storage. SKY currently offers seven MPEG 4 High Definition television channels (SKY Sport 1 and 2, SKY Movies and SKY Movies Greats, TV3 HD, TVONE HD and TV2 HD) to subscribers.

.On 8 February 2006, SKY completed the purchase of the New Zealand television business of PRIME Television Ltd. The acquisition of a free-to-air channel gives SKY the opportunity to showcase its channels and programmes whilst ensuring that New Zealand consumers can view delayed free-to-air sports programmes such as rugby, rugby league and cricket in primetime.

For further information, go to www.sky.co.nz]]> Wed, 16 Dec 2009 22:01:13 +0000 http://forum.vodafone.co.nz/topic/4223-vodafone-and-sky-team-up-for-even-more-mobile-tv/ http://forum.vodafone.co.nz/topic/4196-vodafone-launches-wi-fi-hotspot-in-your-hand/ 14 December 2009


Vodafone launches wi-fi hotspot in your hand

Vodafone takes mobile broadband to the next level with the launch of its MiFi mobile broadband hotspot.

The MiFi allows up to five wi-fi users to connect simultaneously to the internet using Vodafone’s world class 3G broadband service.

Customers will be able to take that brainstorming meeting to the café and share one connection on multiple laptops. Mobile gamers will be able to set up a LAN and play wirelessly. The MiFi even allows you to share documents stored on its MicroSD card (up to 16GB) and set access levels as you see fit.

Weighing in at only 100g it’s smaller than most cellphones and not much larger than a credit card. Battery powered, the MiFi will last up to four hours of continuous use before needing to be recharged making it a truly portable solution.

Vodafone’s GM of Products Pricing and Internet Kursten Shalfoon says Vodafone’s MiFi opens up the floodgates to a new world of mobility.

“Whether you want to work collaboratively on a project or just need to have multiple devices connecting together while you’re out and about, the MiFi gives you the best of Vodafone’s 3G broadband connection and combines it with all the benefits of wi-fi to deliver a great product.”

The MiFi is on sale from today through the Vodafone online store at an RRP of $499. Customers who buy the MiFi with a 1GB data plan get it at the discounted rate of $299.

- ends -]]> Mon, 14 Dec 2009 19:53:26 +0000 http://forum.vodafone.co.nz/topic/4196-vodafone-launches-wi-fi-hotspot-in-your-hand/ http://forum.vodafone.co.nz/topic/4069-vodafone-launches-1gb-data-add-on-for-smart-phone-plans/
Customers on iPhone and Smart plans already enjoy either 250MB, 500MB or 1GB of data – depending on what plan they’ve taken. The extra 1GB gives customers the ability to add-on more data, allowing them to take full advantage of tethering. In the event that this 1GB of data is used up another 1GB is automatically triggered for only a $10 additional charge.

Along with this optional data add-on, customers on iPhone and Smart plans will receive 100 PXTs each month, for free. This will be added to customers accounts automatically.

This refresh replaces Vodafone’s recent promotion that began in July and which will finish on December 9, 2009.]]> Fri, 27 Nov 2009 00:14:30 +0000 http://forum.vodafone.co.nz/topic/4069-vodafone-launches-1gb-data-add-on-for-smart-phone-plans/